Case Studies

Improving Pay Practices by Reducing Standby & Callback Expense

The client This five-hospital system wanted to improve pay practices by reducing expense related to standby and callback pay in the procedural departments. The challenge With more than $7.3 million spent annually on standby and callback pay in the procedural departments, our client recognized the opportunity to reduce these expenses while simultaneously improving pay practice Read More >

Multi-disciplinary performance improvement team decreases clinical denials by 52%

The client This three-hospital system wanted to reduce denials and become a top performer in denial prevention and resolution by combining the expertise of clinical and non-clinical staff. The challenge To create a proactive denial management process that would result in decreased denials, our client needed to address their historical data capture challenges and decentralized Read More >

Standardizing Scheduling and Registration Delivers $1.7M Savings

The client This 850-bed three-hospital system wanted to improve the patient and physician experience, and improve the efficiency of their decentralized scheduling and registration processes. The challenge To improve interactions with patient and referring physician offices, our client sought to identify and reduce hospital- and system-wide variances found in patient scheduling, pre-registration and registration processes. Read More >

Data Drives Competitive Compensation Program

The client This Level 1 trauma center and acute care hospital needed a competitive hospital staff compensation strategy to attract and retain quality employees – but lacked the data needed to develop it themselves. The challenge Faced with grossly outdated benchmarking data, our client realized they needed outside help to research and identify competitive hospital Read More >

Redesigning Clinical Documentation Maximizes Revenue

The client This multi-hospital, 800-bed system needed to partner with their physicians to succeed in this Clinical Documentation Improvement initiative. The challenge To maximize reimbursement and deliver outstanding patient care, our client needed to redesign their clinical documentation processes. They also recognized the need to educate physicians and staff in order to align their CDI Read More >