Commitment to Patient First culture improves first-case starts by 173% at Maine Coast Memorial Hospital

The client

Maine Coast Memorial Hospital (MCMH) is a not-for-profit community hospital located in Ellsworth, Maine, serving Hancock and Washington counties.

The challenge

In reviewing their surgical performance, MCMH saw a number of areas with room for improvement including patient throughput, an opportunity to increase surgical volumes, and uncaptured revenue. Recognizing that the challenge required expertise beyond their own, and with a strong desire to enable staff and clinicians to remain focused on delivering high-quality patient care, MCMH decided to partner with Novia Strategies. The goal: To implement needed process improvements by engaging physicians and leadership, mentoring and coaching, and transferring knowledge to ensure sustainability of the changes.

The approach

Novia employed a three-pronged approach to enable MCMH to achieve its goals:

  • Establishment of an Operating Room Executive Committee (OREC) as the cornerstone of perioperative governance to champion a “Patient First” culture
  • Supply expense reduction
  • Revenue enhancement

The approach is discussed in more detail in the full case study.

The results

“With Novia’s help we were able to demonstrate our commitment to a Patient First culture, improving our first case starts by 173%. We were also able to improve lost charges by 6.6% and reach 100% documentation compliance for quality measures.”
– Charlie Therrien, CEO, Maine Coast Memorial Hospital

As a result of the collaborative, patient-centric approach, the team achieved its goals. Key results, which are discussed in more detail in the full case study, included:

  • First Case On-Time Starts increased from 26% to 71% (173% improvement)
  • Patient Out to Patient In minutes decreased from a baseline average of 26 to 19 minutes (27% improvement)
  • Close to Cut minutes decreased from a baseline average of 43 to 39 minutes (9% improvement)
  • Suite Utilization increased from 53% to 63% (19% improvement)

Download the full case study

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