Stop training nurses for other hospitals! How proactive recruiting improves retention

By David Murdock I have recently heard from three of my Clients, all Chief Nursing Officers (CNO), about their frustration in a too often recurring scenario. Their organizations are training new graduates or less experienced nurses only to have a significant number of them leave shortly after becoming a fully functioning member of the clinical Read More >

Device and instrument care: Take a look behind the curtain

By Dr. James Ketterhagen For the past 2½ years as a hospital operations and quality and safety consultant, conducting a tour of our clients’ central sterile supply department (CSSD) has become a routine part of my job. I’ve seen remarkably high quality and efficient operations that are clearly best practice. On the other end of Read More >

3 Keys to Leading Physician Engagement

By Dr. James Ketterhagen and Bill Denton, COO Though often sitting on opposite sides of the table, OR Directors and Surgeons share a common goal: to engage physicians in the mission to improve surgical performance, patient satisfaction and quality of care. Here, we share different perspectives on the keys to achieving this goal. 3 Keys Read More >