Revenue Cycle

Novia targets the interface between clinical operations and revenue cycle, combined with comprehensive, end-to-end, revenue cycle solutions, enabling clients to achieve strategic objectives and goals through a variety of solutions. Each client’s needs are carefully evaluated to provide a customized solution encompassing the continuum of the patient encounter from scheduling to reimbursement. Our cross-functional team of clinicians, revenue cycle experts, and utilization and care management consultants collaborate to support delivery of quality care, while ensuring appropriate reimbursement is financially secured.

A high-performing revenue cycle function effectively utilizes automation, education, and performance monitoring to ensure seamless integration from the initial patient encounter to account closure for services rendered. Our team of highly skilled healthcare revenue cycle consultants can help move your organization to the next level.

Healthcare Financial Professionals | Clinical Operations & Revenue Cycle


Service Offerings

With a laser focus on the interface between clinical operations and revenue cycle, combined with comprehensive, end-to-end, revenue cycle solutions, Novia enables clients to achieve their strategic goals through a variety of Revenue Cycle solutions.

Patient access

  • Scheduling
  • Pre-registration
  • Insurance verification
  • Registration
  • Financial counseling

Service delivery

  • Charge description master
  • Charge capture
  • Clinical documentation
  • Utilization management
  • HIM/coding

Patient accounting

  • Point-of-service cash collections
  • Billing
  • Follow-up and collections
  • Payment posting
  • Customer service
  • Underpayments


  • Self-pay management
  • Denials management
  • Strategic pricing
  • Managed care contracting
  • Vendor management

Issue resolution

  • Patient authorizations and denial management related to case management
  • Unbilled accounts receivable (AR) backlog reduction
  • Information systems optimization, such as fully leveraging reporting and work driver capabilities
  • AR management strategies during system conversions


Client Benefits

We work with you to develop and implement revenue cycle strategies and tools that ensure:

  • Improved cash flow
  • Increased net revenue
  • Reduced bad debt expense
  • Improved payor communication/relations
  • Optimal productivity
  • Effective automation
  • Improved data quality
  • Improved customer service
  • Sustainable results


Practice Leads

Ready to take the next step? Contact our practice lead healthcare revenue cycle consultants today.

Nancy Lakier

Nancy Lakier RN, MBA

CEO/Managing Principal
Bio | Email | LinkedIn

Theresa Brandon

Theresa Brandon CPA, SPHR, SHRM-SCP

Managing Director
Bio | Email | LinkedIn