Combining clinical and performance analytics with change management coaching, John Malone partners with healthcare organizations to identify and reduce clinical variation. The result: clinical redesign initiatives that improve performance and clinical outcomes.
With significant experience in clinical redesign and data analytics, John Malone brings additional bench strength and deep subject-matter expertise to Novia’s Care Management Transformation team.
John comes to Novia with an outstanding track record of successful healthcare consulting, partnering with hospitals to improve quality and performance outcomes. He excels at helping clients improve patient outcomes and hospital performance by reducing variation in clinical processes and practice patterns at the service, DRG and physician levels, as well as improving related clinical operations.
Throughout his 25-year-long career, John has achieved substantive results for hospitals and healthcare systems both in the United States and in the United Kingdom’s National Healthcare Service (NHS). His recent care redesign engagements have resulted in significant reductions in length of stay and average cost per case, as well as measurable bottom-line profit improvement. He has published articles on quality and change in the US and UK, and is a contributing author on the topic of coaching in the book “Organization Development and Transformation – Managing Effective Change”.
Education and Qualifications
John earned his Bachelor of Science in Industrial and Operations Engineering from the University of Michigan, and his Master’s degree in Organization Development from Bowling Green State University. He is a fellow of the Life Management Institute and a member of the Society for Human Resource Management, Organization Development Network, and the American Hospital Association.