The Smart Approach to Smart Technology

The client

One of the nation’s largest nonprofit healthcare providers envisioned true “closed loop” IV medication administration. However, their fleet of legacy large volume infusion pumps on four campuses was plagued by manufacturer recalls and mounting mechanical failures. In addition, bedside nurses were becoming increasingly dissatisfied with using many different types of pumps, which lacked embedded safety software technology. The organization knew that it needed a new fleet. However, the investment would not only come with a hefty price tag, but also the time commitment needed to implement a new fleet would place a heavy burden on nursing, pharmacy, anesthesia, clinical engineering, IT, and the executive team.

The challenge

Prompted originally by an initiative focused on reducing operational expenses, the organization recognized that a buy-out of leased “dumb” IV pumps, as well as efforts to right-size campus-specific fleets, would have a significant and immediate savings impact. After a rapid-cycle evaluation, the client decided to replace its aged fleet of nearly 2,000 infusion pumps supplied by its primary vendor with a newer-generation device with wireless capabilities, safety software, and an EMR interoperability option.

The approach

Recognizing that managing such a large-scale project required extensive time and focus, the client decided to partner with Novia Strategies. To start the project, Novia assembled the SmartPump project team to revisit the organization’s core business needs and how the purchase of new devices and safety software could be fully leveraged. Once the team was in place, the group decided to pursue full implementation of SmartPumps with bi-directional interfaces with the EMR, as this would provide the most intuitive process for end-users and significantly reduce the training requirements for hundreds of clinicians.

The approach is discussed in more detail in the full case study.

The results

“What began as a replacement program of nearly 2,000 “dumb” large volume infusion pumps sparked a chain reaction in technological enhancements”.

Optimizing large-scale “smart” technology that promotes a culture of safety and improves employee satisfaction without increasing operational expenses requires a solid strategy, strong execution, and subject-matter expertise.

Download the full case study

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